Thank you for shopping at Twin-Sneakers. This Refund Policy outlines the conditions under which refunds, returns, or exchanges may be accepted. By placing an order with us, you agree to the terms stated below.

1. Eligibility for Refunds or Returns

Due to the nature of our products, we do not offer refunds or returns based on buyer’s remorse, change of mind, or dissatisfaction with replica quality, as all products sold on Twin-Sneakers are replica items, not original branded products.

A refund or return is only accepted in the following cases:

✔ 1.1 Wrong Item Received

If you received a product different from what you ordered (wrong model, size, or color).

✔ 1.2 Defective or Damaged Item

If the item arrives damaged or has a manufacturing defect.

✔ 1.3 Missing Items

If part of your order is missing.

2. Conditions for Return Approval

To be eligible for a return, the following must apply:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned with the original packaging, tags, and accessories.

  • You must contact us within 48 hours of receiving the order to report the issue.

  • You must provide clear photos or videos as proof.

Twin-Sneakers reserves the right to approve or deny any return request based on the provided evidence.

3. Items Not Eligible for Refund

The following are not eligible for refunds or returns:

  • Replica items that match the description and quality shown on our website.

  • Orders where the customer selected the wrong size or color.

  • Orders delayed by the shipping courier.

  • Minor variations in stitching, shape, or color caused by replica manufacturing.

  • Any item reported after 48 hours of delivery.

4. Refund Process

If your return request is approved:

  1. We will provide you with the return address.

  2. You must ship the item back within 5 days.

  3. Once we receive and inspect the product, we will:

    • Approve the refund,

    • or notify you if the return is rejected.

Refunds are issued to the original payment method only.

Refund processing time: 3–7 business days after item inspection.

5. Shipping Costs

  • Shipping fees are non-refundable.

  • The customer is responsible for the return shipping cost, unless the error was from Twin-Sneakers (wrong / damaged item).

6. Order Cancellation

Orders can be canceled within 2 hours of purchase.
After that, the order enters the shipping process and cannot be canceled.

7. Contact Us

For refund or return inquiries, please contact us:

Email: [📧 twinsneakers.shop@gmail.com ]

Please include your order number, full name, and clear photos/videos of the issue to speed up the process.

Additional Notes for Replica Products

By purchasing from Twin-Sneakers, you acknowledge that:

  • All products are replicas, not original brand items.

  • Small imperfections or differences from original products are normal and do not qualify for refunds.

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